Our business is built on solid foundations and high standards, with a vision to thrive in such a demanding industry. Our strength lies on our genuine passion, hard work and professional demeanour to offer top class services. Our team comprises highly motivated and trained staff ready to offer their marketing and management expertise to tailor effective solutions to your personal needs.
Our clients are in the heart of our business. It is always our great interest to offer you the best possible experiences and develop a solid and long-term client relationship. Additionally, we offer quick, convenient and quality solutions to any maintenance problems you may come across and most importantly, we are available at your call.
Tenants: We acknowledge moving can be stressful, yet an exciting process for you, therefore it is essential for us to ensure that you will have a smooth transition to your new home by working diligently with you.
Landlords: It is our greatest priority to meet your expectations, manage your property with respect as if it was our own, and work based on your objectives. By using extensive promotion we also aim to advertise your property through traditional and non-traditional mediums and find the most suitable tenants. We will guide you throughout the whole process and consult you at all times.
Today's high agency costs are the main concern for all tenants and landlords. Because of this, we set out to reduce our fees and rates to bring a combination of fairness, high quality of service and convenience to the whole lettings and management processes. We always do our best to keep our costs as low as possible and align them with our customers’ various needs.
Finally, we seek to create an ethical workplace that fosters honesty and probity and we deem our duty to earn your respect and trust. Being members of Property Ombudsmen and Money Shield, we can also assure you that we constantly work under strict code of conduct, operating within the legal requirements.
Why we differ
- We aim to challenge the conventional methods of lettings by planning quick, easy and cost effective solutions for our customers.
- For your own convenience, we offer direct communication and availability in accordance to your needs.
- We guarantee to support our clients with an ethos of professionalism, enthusiasm and honesty.
- We are well trained to meet the needs and expectations of our customers.
- Our fees and rates are compatible with our clients’ requests but also with the demands of the marketplace.
- We react fast and in a professional manner regarding any repair matters
Mission Statement – Our daily objectives
“ To build and maintain a strong client relationship by consistently delivering outstanding quality of services to our customers in the most trustworthy, professional and ethical manner”
- To have an honest and friendly approach towards all of our stakeholders.
- To constantly explore new ideas and technology for the improvement of our services.
- In a diverse market we strive to maintain our performance at its highest standards.
- Our customers are in the heart of our business, which is reflected on our dedication to go the extra mile to meet your objectives on a daily basis.
Vision – Our future aspiration
“To become a leading lettings agency in London by exceeding all of our stakeholders’ expectations in every segment of operations”
Values
The customer and his needs are the driving force in our company’s operations. Therefore, it is our utmost priority to deliver our services in a manner that infuses respect and trust in our customers. To achieve this, we have developed a number of values that underpin the character of our business:
- Probity
The conduct of our business strives to foster honesty, trust and uprightness. - Professionalism
Continuous development of professional demeanour based on the highest standards. - Commitment
To faithfully follow our vision of always meeting and exceeding customer’s expectations. - Excellence
Ensure to be proactive, meticulous about our action plan and offer effective solutions. - Communication
To successfully transfer our rules, policies and vision to our customers in a distinct manner for a mutual understanding.
We communicate openly, listen to, value and respect all customers. - Be ethical
We honour our promises and commitments and we operate within the highest ethical standards, while we always take responsibility of our actions. - Be progressive
We constantly challenge our methods and try to find more innovative and creative solutions to deliver our customers the best possible service.
Tel: 02071952250
Email: info@a1-capitallettings.com